Shipping policy

Last updated: 2026-08-19

Where We Ship

We currently ship to the United States, Canada, Australia, and New Zealand. We plan to expand to additional countries, including the EU, over time — availability is shown at checkout, and not every country listed here may be active for orders yet.

Shipping Cost

A flat shipping fee is charged at checkout and shown before you pay. Shipping rates, methods, and promotions may change at any time without notice.

Processing & Dispatch

Orders are processed within 1–2 business days. You'll receive a confirmation email with tracking once shipped.

Delivery Time

Estimated delivery is 8–15 business days from dispatch. Delivery windows vary by destination, carrier, and customs processing. Estimates are given in good faith and are not guaranteed.

Subscriptions

Any free-shipping benefit tied to a promotional first order applies to that first order only and does not carry to renewals. Renewal orders are charged standard shipping.

Duties & Taxes

Prices are shown in USD. Any import duties, taxes, or customs fees assessed on delivery are the responsibility of the recipient and are not included in our prices or shipping charges.

Incorrect or Incomplete Shipping Address

You are responsible for ensuring all shipping details entered at checkout are accurate and complete. If an order is delayed, lost, or undeliverable due to an incorrect or incomplete address, we are not responsible for the loss. We may offer reshipment at our discretion — a reshipment fee applies to cover courier costs, even if the original order included free shipping.

Returned to Sender

If a package is returned to us due to an incorrect/incomplete address, refusal of delivery, or failure to collect from a local courier/post office, a 10% restocking fee applies. If the package is destroyed and not returned to our warehouse, no refund is issued.

Lost, Stolen, or Marked-Delivered-Not-Received

If your package is lost, arrives damaged, or is marked delivered but not received, contact support@trylyfe.store within 7 days of the expected/actual delivery date with your order number (and photos, for damage). Responsibility for investigating a package marked delivered but not received lies with the shipping carrier — we will submit a claim on your behalf once you provide reasonable proof (carrier case number, delivery confirmation dispute, etc.). Once an order has shipped, risk of loss in transit passes to the carrier; claim resolution may take 4–10 business days depending on the carrier.

Product Appearance

Product images and packaging shown are illustrative; the item you receive may vary.

Questions? support@trylyfe.store