Shipping policy
Shipping Policy
Thank you for shopping with us! We are committed to providing a smooth and transparent shipping experience. Please read our policy carefully to understand how and when your order will be processed and delivered.
Order Processing Time
• All orders are processed within 1–2 business days. Most weekday orders are processed within 24 hours.
• Orders are not processed or shipped on weekends or public holidays.
• During periods of high order volume, processing may take slightly longer. We will notify you if your order is affected.
Delivery Time
• After your order has been dispatched, standard delivery takes approximately 5–10 business days, depending on your location within the United States.
• Delivery times may vary due to your location, postal service conditions, or other circumstances beyond our control.
Shipping Rates
• Shipping charges are calculated based on your location and order details, and will be displayed at checkout before payment.
Order Tracking
• All orders include tracking information. Once your order has been packed and handed off to our fulfillment partners, you will receive a shipping confirmation email with your tracking number.
• You can use your tracking number at any time to check the status of your shipment.
Where We Ship
• We currently ship within the United States only.
Failed Deliveries & Missed Packages
• If you are not home at the time of delivery, your package may be redirected to a local pickup point and held for up to 7 days before being returned to our warehouse.
• In cases of failed delivery due to an incorrect shipping address or recipient unavailability, we reserve the right to charge a redelivery fee equivalent to $5 or the original shipping cost, whichever is higher.
• If the package cannot be retrieved and additional product charges are incurred, these may also be passed on to the buyer.
• Please ensure your shipping address is accurate and complete at the time of purchase to avoid these situations.
Questions? support@trylyfe.store