Refund policy
Last updated: 2026-08-19
We stand behind LYFE Liposomal Glutathione. This policy explains exactly what qualifies for a refund and how to request one. For subscription cancellations, see our Purchase Options & Cancellation Policy. For shipping issues, see our Shipping Policy.
30-Day Guarantee — Defective or Faulty Product Only
We offer a 30-day guarantee against manufacturing defects or product faults (e.g. damaged pump, contamination, incorrect item shipped). We do not offer refunds for change of mind, "it didn't work for me," or any reason unrelated to a genuine product defect. Individual results vary and are not guaranteed — a lack of the results you hoped for is not a defect and is not refundable.
How to Request a Refund
To be considered, your request must be submitted within 30 days of delivery and include ALL of the following, emailed to support@trylyfe.store:
- Your full name
- Your order number
- A clear photo of the product showing the claimed defect
- Sent from the original email address used to place the order
Requests sent from any email address other than the original order email will not be accepted. We verify identity this way to protect our customers from fraudulent claims made by third parties. If we cannot confirm you are the original purchaser, the request will be declined.
Approval Process
Every refund request is reviewed and must be approved by us before any refund is issued. We will notify you of our decision by email. If a claim is declined, that decision is final — we do not offer an appeals process or further review of declined claims.
Return Shipping
If a return is requested (including on approved defect claims where we ask for the item back), the customer is responsible for all return shipping costs, except where we shipped the wrong item entirely, in which case we cover return shipping.
Refund Timing
Approved refunds are issued to your original payment method within 5–10 business days of approval. Your bank or card issuer may take additional time to post the funds.
Product Appearance
Product packaging, labeling, and all images/illustrations on our site and in our advertising are for general illustration only and may differ from the item you receive. Such differences are not grounds for a refund.
Your Consumer Rights
Nothing in this policy limits any non-waivable rights you may have under applicable federal, state, or local law. This guarantee is a voluntary benefit in addition to those rights; where the law provides more favorable protections, those rights apply.
Questions? support@trylyfe.store